Our robes are crafted from a luxurious blend of 51% silk and 49% bamboo, chosen for its softness, fluid drape, breathability and gentle sheen. Please refer to the individual product page for any style-specific details.

Depending on the style, our robes are available in sizes S, M, L and XL or combined sizes S/M and L/XL. They are designed to have a loose fit. Please consult the size guide on the product page before ordering and check the individual listing for its available sizing format.

In-stock pieces are normally dispatched within 2–3 working days after your order is confirmed.

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Please allow a short period for the tracking link to become active.

Delivery estimates are provided as guidance and may occasionally be affected by courier delays or circumstances outside our control.

Under our voluntary returns promise, eligible items must be received by us no later than 14 calendar days beginning on the day after delivery to qualify for a full refund of the returned item's purchase price. Email info@natikalo.com before posting so we can provide the correct returns address. Please allow enough time for delivery and use a tracked or otherwise evidenced service.

Items must be returned unworn, unwashed and in their original condition, with all tags attached. Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

This voluntary receipt deadline does not limit your statutory rights. For most UK online purchases, you may notify us of cancellation within 14 days after delivery and then have a further 14 days to send the goods back. A valid statutory refund is not lost simply because the parcel arrives after the voluntary 14-day receipt deadline. Once your return has been received and inspected, an approved refund will be issued to your original payment method. Please read our full Returns Policy before sending anything back.

Please contact us as soon as possible if you need to change or cancel an order. We will always try to help, but we cannot guarantee changes once an in-stock order has entered the dispatch process.

If your order has already been dispatched, it will need to be returned in accordance with our Returns Policy.

To preserve the colour, print, softness and finish of your robe, always follow the instructions on its sewn-in care label.

For best results, professional dry cleaning is recommended. Avoid machine washing, tumble drying, bleach and prolonged exposure to direct sunlight. If required, use a cool iron on the reverse or steam gently from a safe distance.

Store your robe clean, dry and away from sharp jewellery or rough surfaces that could catch the fabric.

Orders delivered outside the United Kingdom may be subject to import duties, customs tariffs, taxes or handling fees charged by the destination country. These charges are not included in the product or delivery price unless checkout clearly states otherwise.

Any applicable charges are set and collected by local customs authorities or the courier and are the customer’s responsibility. Rules vary by country, so please check with your local customs authority before ordering. NATIKALO cannot control these charges or customs delays.