Our robes are crafted from a luxurious blend of 51% silk and 49% bamboo, chosen for its softness, fluid drape, breathability and gentle sheen. Please refer to the individual product page for any style-specific details.

Depending on the style, our robes are available in sizes S, M, L and XL or combined sizes S/M and L/XL. They are designed to have a loose fit. Please consult the size guide on the product page before ordering and check the individual listing for its available sizing format.

An in-stock item is already available and can be prepared for dispatch shortly after your order is placed.

A preorder item is reserved and paid for before it becomes available. The expected dispatch date will always be clearly stated on the product page before you purchase.

In-stock pieces are normally dispatched within 2–3 working days after your order is confirmed.

Preorder pieces will be dispatched from the date stated on their product page. If you would like to order an in-stock item and a preorder item, please order them separately so they can be sent separately and your available piece is not held until the preorder is ready.

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Please allow a short period for the tracking link to become active.

Delivery estimates are provided as guidance and may occasionally be affected by courier delays or circumstances outside our control.

We hope you love your NATIKALO piece. If you change your mind, please notify us within 14 days of receiving your order. You will then have a further 14 days to return it.

Items must be returned unworn, unwashed and in their original condition, with all tags attached. Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Once your return has been received and inspected, an approved refund will be issued to your original payment method. This policy does not affect your statutory rights. Please read our full Returns Policy before sending anything back.

Please contact us as soon as possible if you need to change or cancel an order. We will always try to help, but we cannot guarantee changes once an in-stock order has entered the dispatch process.

Preorders may be cancelled before dispatch for a full refund. If your order has already been dispatched, it will need to be returned in accordance with our Returns Policy.

If a preorder’s expected dispatch date changes materially, we will contact you by email and give you the option to continue waiting or cancel for a full refund.

To preserve the colour, print, softness and finish of your robe, always follow the instructions on its sewn-in care label.

For best results, professional dry cleaning is recommended. Avoid machine washing, tumble drying, bleach and prolonged exposure to direct sunlight. If required, use a cool iron on the reverse or steam gently from a safe distance.

Store your robe clean, dry and away from sharp jewellery or rough surfaces that could catch the fabric.

Orders delivered outside the United Kingdom may be subject to import duties, customs tariffs, taxes or handling fees charged by the destination country. These charges are not included in the product or delivery price unless checkout clearly states otherwise.

Any applicable charges are set and collected by local customs authorities or the courier and are the customer’s responsibility. Rules vary by country, so please check with your local customs authority before ordering. NATIKALO cannot control these charges or customs delays.