Shipping policy

Last updated: 14 September 2026

This policy explains delivery for purchases from Natikalo UK Ltd at natikalo.com. For help with an order, email info@natikalo.com.

Where we deliver

We do not currently ship to European Union (EU) destinations. EU shipping is unavailable at launch.

We deliver to the UK and the supported non-EU countries and regions available at checkout. If your destination is unavailable at checkout, we cannot currently accept an order for delivery there. Please contact us if you are unsure about coverage.

Delivery options, charges and timing

The delivery options, charges and estimated timeframes available for your address are shown at checkout before you place your order. Any free-delivery offer and its qualifying conditions are shown before purchase. The delivery charge shown for your order applies.

Orders are processed on business days, Monday to Friday excluding bank and public holidays in England. Processing before dispatch is separate from the carrier’s transit time. An express or next-day service refers to transit after dispatch unless a different commitment is expressly stated before purchase. Preorder items follow their advertised dispatch window.

Delivery estimates may be affected by destination, carrier operations and customs clearance. We will contact you if we become aware of a material delay. Estimates do not remove your rights if delivery is late under the agreed terms or applicable law.

In-stock items and preorders

In-stock items are available for normal order processing. Preorder items are reserved and paid for before they are ready for dispatch. The estimated dispatch date or window is stated with the product and before purchase. Current preorder styles are expected to begin dispatching from 7 December 2026; this is an estimated dispatch date, not a guaranteed delivery date. Refer to the information provided for your particular order.

Where an order contains both in-stock and preorder items, in-stock items are sent first and preorder items are sent separately when available. If we split your order, you will not be charged an additional delivery fee unless a different arrangement was clearly disclosed and agreed before purchase.

Standard preorders retain applicable cancellation and return rights. You may notify us of cancellation before dispatch; the start of production does not by itself remove those rights. After delivery, the applicable return period starts from delivery rather than purchase. If the estimated dispatch date changes materially, we will contact you about the revised timing and your cancellation options. Read our Return & Refund Policy for details.

Tracking and delivery problems

When your order is dispatched, we will normally email a dispatch confirmation and tracking link where the selected service supports tracking. Allow time for the carrier’s first scan. Contact us if the email is missing or the tracking does not work.

Check your delivery address carefully and email us promptly if it needs correcting. We will try to help, but changes may not be possible once fulfilment or dispatch has begun. Follow the carrier’s delivery, redelivery and collection instructions.

If a parcel is delayed, marked delivered but cannot be found, damaged, incomplete or incorrect, contact us with your order number and relevant details. Photographs can help but are not a condition of statutory rights. A delivered scan is not automatically conclusive proof of receipt. We remain responsible for delivery as required by law; handing a parcel to our carrier does not by itself transfer the risk to you.

International customs, duties and taxes

International deliveries, including deliveries to the United States, may attract import duties, taxes, brokerage or carrier handling fees. There is no general US exemption under this policy.

Unless checkout expressly states that specified duties and taxes are included or collected by Natikalo, those import charges are not included in the product or delivery price and are payable by the recipient to the relevant authority or carrier. Check the destination’s requirements before ordering. Where checkout states that specified charges are included, contact us if a carrier asks you to pay those same charges again.

Customs may request identification, tax information or proof of purchase and may extend delivery times. We declare products, values and country of manufacture accurately. Dispatch from the UK does not determine a product’s country of origin. Charges you pay directly to an authority or carrier may need to be reclaimed from that party following a return.

Missed, refused or uncollected deliveries

A parcel may be returned if the address is incorrect, delivery or collection is missed, required customs information is not supplied or applicable import charges are unpaid. Contact us to discuss redelivery or cancellation.

Refusing delivery does not by itself give clear notice of cancellation. Any redelivery or return charge must be reasonable, lawfully chargeable and fairly disclosed; there is no automatic deduction of both outbound and return shipping from every refund. We do not impose such charges where the problem was caused by faulty or incorrect goods or our error. Statutory refund rights, including any entitlement to a standard-delivery refund, remain protected.

Returns and contact

For return deadlines, postage arrangements and refund timing, see our Return & Refund Policy. Email info@natikalo.com for the correct returns instructions before posting goods.

This policy does not limit mandatory consumer rights. Changes do not retrospectively remove rights or more favourable promises attached to existing orders.